Job description for City Host
We are looking for City Hosts — proud residents of The Hague and the region who would love to share their passion for the city.
Tasks
Welcoming visitors, answering questions about the city, events, and activities, and advising visitors on how to get from A to B.
What can you expect from us?
As a City Host, you voluntarily invest your time and energy to give visitors of The Hague a warm and hospitable welcome, and in return, you gain unique experiences. You also receive several benefits:
- You will receive a briefing for your duties as a City Host.
- In addition, various appreciation activities are organised that you can participate in.
- You will receive a special City Host outfit.
- During your shift, coffee/tea and a sandwich will be provided.
- For every shift, you will receive an HTM day ticket.
What do we expect from you?
Function requirements
- You are 18 years or older and have an MBO+ level of working and thinking.
- You live in the Haaglanden region.
- You have extensive knowledge of The Hague.
- You have an excellent command of Dutch, and in addition you speak English well, preferably supplemented by another foreign language.
- You work a minimum of 5 shifts per calendar year (each shift lasts 4 hours).
- You participate in the annual hospitality activity.
Competencies
Customer Orientation
Identifying the visitors' wishes and needs, and acting accordingly. Anticipating visitors’ needs and prioritising excellent service and customer satisfaction.
Sociability
Easily approaching visitors and naturally blending into different social settings.
Teamwork
Contributing to shared goals by aligning your own qualities and interests with those of the group or colleagues.
Listening Skills
Picking up important information from conversations with visitors. Asking follow-up questions and responding to visitors' concerns.
Commitment
You are eager to keep improving yourself and are willing to follow training sessions to do so.
We would love to get in touch with you!
Would you like to help visitors discover The Hague in your free time?